We had trouble obtaining written estimates from other contractors. My husband and I had no idea what the work would cost and Brian was about the 4th person we tried to contact to confirm a price and verify the date would work with his schedule. He was very responsive and provided an estimate and confirmed the date was acceptable. We had a slight glitch when it appeared Brian might have trouble reconnecting the plumbing due to the new under mount sink. He was very willing to assist us but we decided to have a plumber finish the reconnection in the event more work would be required. Brian was very careful in removing the old countertops and patched a small tear on the wall. We are planning to do more work next year (wood floor in living room and update a bathroom) and would be confident in his ability to do these jobs. We are grateful for his last minute assistance and careful work removing the old counter tops.